FAQ & Videos

For optimal performance, we suggest to replace filters every 12 months.

Super easy! Just take a galance at the transparent window in lower chamber, you'll know the water level!

Purewell gravity water filter system can be easily set up and install all by hands, no extra tools required.

This gravity-fed water filter system can be placed in multiple scenarios ensuring you get pure water indoors or outdoors including, kitchen, backyard, RV and camping. It’s also the essential tool for emergency preparedness.

When lower chamber is full & keep adding water into upper chamber, water will leak from the gap between upper & lower chamber. To avoid overflow, it's recommended to empty the lower chamber completely prior to refilling the upper chamber.

This gravity-fed water filter system can filter water from municipal water, stream, rain, well.

Yes, the powerful activated carbon filters can effectively reduce chlorine and improve water taste.

It's up to you. You can use one filter and plug the left hole(s) with attached plug, if you don't mind the flow rate of one filter.

The fluoride filter can be installed together with black carbon filter by threads.

Please allow the filters run 2-3 cycles of water (upper chamber). If the flow rate is still slow, please reach out to our customer service (service@purewell.com) for further help.

This system is not designed to primarily reduce TDS, which is the total amount of mobile charged ions in water. TDS include metals, salts, and minerals, all dissolved in a specific volume of water. Being a gravity-fed water filter system, the filtration process does not eliminate the beneficial materials. It only reduces the harmful materials. You can get a Purewell RO water purification system if you want a filter system that does both.